Customer Success

Keep business moving forward

Blow our customers' minds

The Customer Success team’s mission is simple: to empower and inspire our customers to do amazing things with Box.  We offer best in class customer service — but that’s not enough. We are looking for individuals who will always be looking for ways to improve and outperform the status quo: you’ll field customer suggestions, work closely with the product team, and create solutions that help customers get the most out of Box. 

“At Box, the strength of our Customer Success team lies in the genuine partnerships we cultivate with our customers. The foundation of those relationships is our desire to ensure customers get real, tangible value from their investment in Box. Our customers tell us they value our commitment to their success as much as our products! Delivering on our core value to “Blow Our Customers’ Minds” by providing true business value and a genuinely delightful experience is what drives us every day.”


Jon Herstein, Chief Customer Officer

Join one of our teams


Customer Success

From rapid deployment to full adoption of Box’s products, it’s up to Customer Success to ensure Box meets specific business needs and delights every user. Customer Success ensures workflows are transformed, productivity soars, and the true value of Box is experienced for long-term success.


Box Consulting

Faster, stronger, simpler: that’s how work happens with Box Consulting. From familiarizing new customers with the Content Cloud to up-leveling deployment, our digital transformation consultants  strengthen implementation, simplify customers’ tech stack, and drive change across organizations.



Product Support

Going digital takes work that’s why Box Support empowers customers from the start. Our team provides timely help to customers to keep work moving. From basic training and enablement to high-touch technical support and a robust digital experience, our team helps customers build their business on Box.

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